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GENERAL TERMS AND CONDITIONS OF SERVICE |
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These General Terms and Conditions of Service (hereinafter referred to as the “General Terms”) govern the commercial relationship between KING BARCELONA SL and the user or client who makes an online purchase at KING BARCELONA SL through the forms available on its website WWW.KINGBARCELONA.COM
It is understood that a client or user who makes a purchase through KING BARCELONA SL websites expressly accepts these terms and conditions, in addition to the terms of use when browsing the website owned by KING BARCELONA SL. These terms and conditions will apply notwithstanding any other specific legal requirements applicable to individual cases.
These General Terms are subject to the Act 7/1998, dated 13 April, of General Terms and Conditions of Service; Act 26/1984, dated 19 July, General Law for the Protection of Consumers and Users; Royal Decree 1906/1999, dated 17 December 1999, regulating Telephone or Electronic Contracting with general terms and conditions; Organic Law 15/1999, dated 13 December, of Personal Data Protection; Act 7/1996, dated 15 January, Retail Commerce Regulation; and Act 34/2002, dated 11 July, Services of the Information Society and E-commerce.
KING BARCELONA SL reserves the right to make any changes it considers necessary, without prior notification, to the General Terms. These changes can be effected, via its websites, in any way legally permissible and must be complied with for the time that they appear on the website, or until they are legally modified with updated and posterior versions. However, KING BARCELONA SL reserves the right to apply, in particular cases, Specific Terms and Conditions of Service which take precedence over these General Terms when deemed necessary, and with prior and appropriate notification.
INFORMATION PRIOR TO PURCHASE
KING BARCELONA SL notifies users that the online purchasing procedure for its website is described in the section “ONLINE CYCLING SHOP”.
KING BARCELONA SL also notifies users that the terms of use can be viewed by clicking on the section “TERMS OF USE”.
When making a purchase from KING BARCELONA SL via its website, the user or client declares that he expressly knows, understands and accepts the general terms and conditions of service. The user also declares that he is aged eighteen or over and has full legal capacity to act when accessing or making purchases from the KING BARCELONA SL websites. The user is responsible for keeping its user profile and password confidential, and must not make them known to third parties.
Once the purchase has been made the user will see on screen confirmation of their order, which can be printed as proof of purchase.
The order confirmation and proof of purchase (version printed by the user) is not equivalent to an invoice.
PURCHASING PROCESS
1.- PRODUCT OFFER AND PRICE LISTINGS.
In compliance with existing laws and, in particular, Act 34/2002, of Services of Information Society and E-commerce, KING BARCELONA SL provides information on all its saleable products, including their features and prices, under the heading “ONLINE CYCLING SHOP”. However, KING BARCELONA reserves the right to withdraw, substitute or change products offered to its clients through the website, by changing the online product content description. Therefore, the products offered at any given moment on the KING BARCELONA SL website are subject to the General Terms in force, for each case. KING BARCELONA SL can also cease to offer, without prior notification and at any time, any of the aforementioned products.
3.- SHIPPING CHARGES
DELIVERIES IN SPAIN AND EUROPE:
- This fee is for each package, without limitation on the products it contains. The shipping charges are calculated on the volumetric weight of the package, and not according to the number of products.
- Bikes are not included in these fees and prices can vary according to destination. Make inquiries for further information.
- Deliveries in mainland Spain will be made by the express courier Tourline Express, while deliveries to destinations on the Balearic Islands, Canary Islands, Ceuta and Melilla will be carried out using the national postal service.
- Deliveries to countries in the European Union will be made using the express courier GLS International.
From xxxx to xxxx (g/kg) SPAIN
 This fee includes the following countries: Germany, Austria, Belgium, Denmark, France, Holland, Luxembourg, Poland, Portugal and Check Republic.
 This fee includes the following countries: United Kingdom
 This fee includes the following countries: Slovakia, Slovenia, Estonia, Hungary, Italy, Latvia and Lithuania
 This fee includes the following countries: Bulgaria, Finland, Greece, Ireland, Rumania and Sweden
 This fee includes the following countries for the rest of Europe.
DELIVERIES TO THE AMERICAS, AFRICA, ASIA AND OCEANIA
- The fee is per package, without limit on the products it contains. The shipping charges are calculated on the volumetric weight of the packet, and not according to the number of products.
- Bikes are not included in these fees and prices can vary according to destination. Make inquiries for further information.
- Deliveries made to countries in this category will be made using the national postal service.
 This fee includes the following countries: The United States and Canada
 This fee includes the following countries: Of America, Africa, Asia and the Australian Continent
4.- AVAILABILITY
The availability of products offered by KING BARCELONA SL on its websites may vary according to the client demand. Even though KING BARCELONA SL renews its stock on a regular basis, products ordered by clients may be out of stock at a particular time. In this instance, KING BARCELONA SL will send an e-mail to the client notifying them that the order is affected.
5.- ORDER DELIVERY
The order delivery time will depend on the product availability, the destination it is to be sent to and the type of delivery selected. Delivery time can range from 6 to 30 days.
6.- PAYMENT METHODS
Payment to KING BARCELONA SL can be made in the following ways:
-Credit card, via MASTER-CARD or VISA. Payment will be effected with the La Caixa payment gateway using SSL. Effectively, this means that KINGBARCELONA.COM will never know your credit card number.
-Bank transfer
-Transfer via Paypal
7.- WARRANTY AND RETURNS POLICY
All products at Kingbarcleona.com have a warranty that covers any material or manufacturing defect for a period of two years from the delivery date, in compliance with legal requirements, Act 22/94.
If defective, the seller must proceed, as appropriate, repair, replacement, price reduction or termination of the contract negotiations that will be free for consumers and users. The seller is liable for the faults that become apparent within two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months after he has knowledge of it.
It does not cover damages caused due to negligence, bangs, wrong usage or incorrect handling, incorrect voltage levels, incorrect installation that is not carried out by the authorised technical service when required, or materials that have worn down as a result of normal use.
Products cannot be returned later than seven days after the order has been delivered.
Products cannot be returned unless they are in their original packaging, in perfect conditions, with the product in perfect working order and non-assembled.
Once the product has been received at the warehouses, KINGBARCELONA.COM will check its condition before a refund is made. If a client receives a faulty product, it can be returned to KINGBARCELONA.COM and the client will be given a full refund (product and delivery costs), although KINGBARCELONA.COM will be liable for this refund only.
Products should be returned to the KINGBARCELONA.COM Refund Service (Servicio de Devoluciones), c/ Pau Muñoz 14 Local 5, 08174 - Sant Cugat del Vallès (Barcelona).
Different types of product returns and the ways in which to proceed are listed below:
I want to return a newly delivered item and receive a refund:
If for whatever reason you are not satisfied with your order, you can return it within a 7-day time period from the date on which the product is delivered.
- Products cannot be returned unless they come in their original packaging, in perfect condition and in perfect working order.
Products cannot be returned if they have been used or installed.
- It is essential that products are correctly packaged when they are returned. Products that are damaged as a result of inappropriate packaging will not be accepted for return.
Products cannot be returned if they have tickets or labels stuck directly onto the product wrapper.
- Return shipping charges will be paid by the client. Products with carriage due will not be accepted.
- All returns must include a copy of the invoice and a written description stating why the product is being returned.
- The delivery of returns is the client’s responsibility until the package reaches our facilities. Please request proof of delivery.
How will Kingbarcelona proceed?
- Once the delivery has been received by our warehouses and we have checked that all the afore-mentioned conditions are met, Kingbarcelona will accept the product return.
- A refund will be made in full for the product, using the same payment method that was used when the product was purchased.
Clients will be sent an e-mail notifying them that the product has been returned and that the corresponding refund has been made.
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I need to exchange a newly delivered item for another:
If for any reason you are not satisfied with a product and wish to exchange it for another, you can do so within a time period of 7 days from the date on which you received it.
- Products cannot be returned unless they come in their original packaging, in perfect condition and in perfect working order.
- Products cannot be returned if they have been used or installed.
- It is essential that products are correctly packaged when they are returned. Products that are damaged as a result of inappropriate packaging will not be accepted for return.
- Products cannot be returned if they have tickets or labels stuck directly onto the product wrapper.
- Shipping charges will be charged to the consumer. Products with carriage due will not be accepted.
- All returns must include a copy of the invoice and a written description stating why the product is being returned.
- The delivery of returns is the client’s responsibility until the package reaches our facilities. Please request proof of delivery.
How will Kingbarcelona proceed?
- Once the deliveries have been received by our warehouses and we have checked that all the afore-mentioned conditions are met, Kingbarcelona will accept the product return.
- Clients will be sent an e-mail notifying them that the product has been returned and notifying them of the delivery costs for the new delivery.
- Once payment has been effected for the new delivery, the product will be sent.
I want to return a product that has a warranty:
All products purchased at Kingbarcelona are covered by their respective warrantees. In general, the warranty covers manufacturing defects.
Contact us before returning the product as many problems can be resolved without the client needing to pay for shipping charges.
- If you think that the product you purchased is faulty, notify our online support at: http://www.kingbarcelona.com/es/support.php
- Shipping charges will be charged to the consumer. COD returns will not be accepted.
- All returns must include a copy of the invoice and a written description stating why the product is being returned.
- The delivery of returns is the client’s responsibility until the package reaches our facilities. Please request proof of delivery from the courier.
How will Kingbarcelona proceed?
- The warrantees will be checked by our team of professionals but in the majority of cases the supplier/manufacturer requires us to send them the product to be checked before effecting any exchange or repair.
- Unfortunately we are dependent on the waiting times of the supplier/manufacturer. We are, therefore, unable to guarantee a quick solution.
- We will make frequent contact with the supplier/manufacturer so that everything is resolved as quickly as possible.
- If the warranty is accepted, we will send you the product exchange free of shipping charges.
- If the warranty is rejected, the consumer must pay the return shipping charges.
The purchased products were damaged/ broken when they were delivered:
We do everything within our power to make sure that your products arrive in perfect condition.
- You must notify us within 7 days of having received your order.
- You must notify us via online support:
http://www.kingbarcelona.com/es/support.php
- Returned products will not be accepted unless we have received prior notification via our online support.
- It is essential that products are correctly packaged when they are returned. Products that are damaged as a result of inappropriate packaging will not be accepted for return.
- Products cannot be returned if they have tickets or labels stuck directly onto the product wrapper.
NOTE: If you notice any abnormality in the packaging when you are delivered the product by the courier, we strongly recommend that you do not accept the product and that you contact us.
How will Kingbarcelona proceed?
- Depending on the problem, it is possible that we will request photos of the faulty product to obtain more information before it is returned.
- We will notify you when you are allowed to proceed with the return.
- If we judge the product to have been damaged or broken when it was delivered, Kingbarcelona will refund the return shipping charges. To make this possible, you should send a scanned copy of the delivery receipt to info@kingbarcelona.com
- Kingbarcelona will only accept responsibility for refunding the return shipping charges when shipping was carried out by ‘Recorded Signed For’ (standard) delivery.
- Kingbarcelona will send you the new product free of shipping charges.
I’ve received an incorrect item:
If you have been sent a different product from that which is listed on your invoice, we will accept full responsibility for exchanging it.
- You must notify us within 7 days of having received your order.
- You must notify us via online support: http://www.kingbarcelona.com/es/support.php
How will Kingbarcelona proceed?
- Once we have been notified, we will send you a confirmation e-mail outlining the solution to the problem.
- We will send you the correct product and when the courier makes the new delivery, you must give the courier the incorrect product.
NOTE: These procedures are only valid for mainland Spain. If you live in the Balearic Islands, the Canary Islands, Ceuta or Melilla, please contact us via our online support - http://www.kingbarcelona.com/es/support.php - and we will explain what to do.
The product I bought is incomplete:
This may occur due to many factors outside of our control. We will try to offer you a solution as quickly and effectively as possible.
- You must notify us within the first 7 days of having received your order.
- You must notify us via online support:
http://www.kingbarcelona.com/es/support.php
How will Kingbarcelona proceed?
- Depending on the problem, it is possible that we will request photos of the faulty product to obtain more information before it is returned.
- Once we have checked that the product is found to be incomplete on delivery, we will proceed to send you the pending material free of shipping charges.
All types of aforementioned returns should be sent to:
Kingbarcelona.com - King Barcelona S.L.
c/ Pau Muñoz 14 Local 5, 08174 - Sant Cugat del Vallés (Barcelona)
DATA PROTECTION:
In compliance with the Organic Law 15/1999 regarding Personal Data Protection, KING BARCELONA SL notifies users of its websites that personal data collected by KING BARCELONA SL through its online forms will be entered into an automated file that is the responsibility of KING BARCELONA SL, with the aim of providing, enabling and effecting the agreements made between both parties. KING BARCELONA SL also notifies that users may exercise their right of access, cancelation, rectification and opposition by writing to the following address: c/ Pau Muñoz 14 Local 5, 08174 – SANT CUGAT DEL VALLÉS (BCN).
Unless notified otherwise by you, we understand that your details have not changed, that you agree to notify us of any changes and that you authorise us to use this information with the aim of strengthening company-client and client-company loyalty.
APPLICABLE LAW AND JURISDICTION:
The relationship between the user and KING BARCELONA SL will be governed according to existing laws in the region of BARCELONA and the jurisdictional bodies of the region of BARCELONA will resolve any disagreements that may arise between the user and KING BARCELONA SL.
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